TAX HELP ?

Let's play a game of 'imagine'.

Imagine you have someone you 'have' to report to at work. Let's say it's your 'BIG BOSS'. You don't really like to do it, but you have no choice...it has to be done.

Now to check in with your boss, you have to call him on the phone. You don't like this guy, you're not getting anywhere in dealing with him, but you are told you must do it...so you do.

Before you even pick up the phone, you are told that only 7 times out of 10 (70%) is he even going to answer when you call. You will get a busy signal or just a disconnect. But you 'have' to check in...so you 'have' to keep trying.

Now, when you do finally get through...his secretary is going to answer and say, "he is with another employee...if you want to hold, it will probably be 10 minutes...maybe more. Do you wish to hold?" Well, since the other times you called, you didn't even get to the secretary...and since you 'have' to talk to him...you say, "YES...I'LL HOLD!"

Would that grate on your nerves just a little? While you are on interminable hold...would you tap your pencil on the desk...fidget...doodle...swear...take another dose of your blood pressure medicine?

Well...that's the goal of the IRS this year. They EXPECT to answer only 7 of 10 calls coming into their toll-free line...and then when they do answer, they expect the AVERAGE wait on hold to be 12 minutes. (Average means...some will be 5 minutes...some will be 20!)

Now, they say that they have other options...websites to log on to...FAQs (frequently asked questions) that you can view on your computer. But if you NEED to talk to a LIVE body...be prepared!

I hope you have a good tax year...and you don't need any IRS help.


Dan